I could end this right now, but will continue to give you an idea how he brings it together for each traveler in his lucky group. His enthusiasm prior to your arrival is so heart warming. He emails you if you have a special request while visiting Sicily “which was my trip”. A short time later he calls or emails again with the information about your request and how this can be achieved during your visit. This is what personal communications with the traveler is all about. He establishes a sincere rapport with the travelers. He is instrumental in the travelers enjoying each others company. His knowledge and humor is incredible. I have not heard him say I don’t know. Shows interest in all the travelers background and homelands. If your lucky enough to have Marcello as your guide. You’ve got the jackpot!