• 12 years of Hotel hospitality experience ( Resort, Business Hotel, Casino Hotel ).

• Proficient in customer relationship management.Good at crisis public relations and complex customer complaints, good at discovering the nature of customer complaints and timely communication.Achieve customer satisfaction while maintaining the hotel's image and interests; After years of professional training, business etiquette standards are integrated into daily words and deeds.

• Business Development campaigns launched in 5 countries in 4 regions.

• Xijing University, Bachelor of Tourism Management, 2011
Zhengzhou University, Bachelor of Business Management, 2014.

• Chinese citizen.Born & raised in Henan, PRC.Currently residing in Henan.