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We, and third parties, use cookies for technical and analytical purposes, for marketing purposes and for integration with social media. Refer to our Privacy Policy and Terms of Consent.
Please write to us at support@tourhq.com so that we can discuss how we can have a mutually beneficial relationship. Amongst the features that we offer, we allow guide associations the right to allow their logo to appear next to their member's profiles, as well as the relevant City, State or National guiding rules to appear on all profiles for that location.
Super guides are guides or tour companies who have proven that they are experts in their area and are valued by travellers for their services. In recognition of their contribution in making their past client’s holidays memorable, they are awarded the Super Guide status on the tourHQ platform.
In order to become a Super Guide, a guide must meet the performance targets set by tourHQ which may vary or change from time to time. Upon meeting the performance targets, a guide is automatically rewarded the Super Guide status.
All guides and tour operators on the tourHQ platform are eligible to become Super Guides, and can receive the status upon meeting the targets specified on their profile dashboard.
The exact targets may vary depending on a number of reasons such as location, season, etc; the targets may also be revised from time to time. The exact targets can be found on the dashboard to track one’s own personalised Super Guide status.
These may include the following:
(i) Trips Reviewed- Receiving reviews from clients on services provided
(ii) Overall Rating- Maintaining the overall rating
(iii) Profile completed- Maintaining the quality of the profile
(iv) Trips completed- Completing a specified number of trips
(v) Trips cancelled- Ensuring no trips are cancelled
(vi) Invitation response- Ensuring a high response rate to invitations received
Tour operators are also equally eligible for the Super Guide status as other guides. There is no separate programme from the Super Guide programme for tour operators. A tour operator can receive the recognition of being a Super Guide by meeting the targets on their profile’s dashboard.
In order to retain the Super Guide status, one must consistently meet the (updated) performance targets displayed on their profile’s dashboard in every quarter. The Super Guide medallion is bestowed immediately on meeting the performance targets, for the present quarter and the next quarter.
To retain the status in the next quarter, one must meet the targets in the present quarter.
A Super Guide will have their Super Guide medallion displayed on their profile page so that travellers can see it. The status can also be viewed on the progress page.
In case one fails to meet any of the targets in the present quarter, they lose their Super Guide status in the next quarter.
However, on cancelling any trip beyond allowed threshold number, a Super Guide will lose their status immediately for the present quarter, and will also thereby fail to qualify as a Super Guide in the next quarter. It is possible that cancelling even a single trip may cause a guide or tour operator to lose the status.
The display of the Super Guide medallion on the guide’s profile demonstrates to potential clients, the verdict of past clients that they have enjoyed and valued the Super Guide's services. This serves as further endorsement and confidence in the super guide’s abilities to deliver excellent services.
Travellers often have confidence in guides who have proven their consistency and have previously satisfied customers with their services. Guides who meet certain performance targets are automatically awarded the Super Guide status. While tourHQ does not endorse or guarantee the quality of services of a Super Guide, reviews from past clients serve as a testament to their abilities!
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Guide Association Affiliation
(1) I am a senior member of the tour guide association. How can I make sure all benefit?
Please write to us at support@tourhq.com so that we can discuss how we can have a mutually beneficial relationship. Amongst the features that we offer, we allow guide associations the right to allow their logo to appear next to their member's profiles, as well as the relevant City, State or National guiding rules to appear on all profiles for that location.
Super Guide
(1) Who are Super Guides?
Super guides are guides or tour companies who have proven that they are experts in their area and are valued by travellers for their services. In recognition of their contribution in making their past client’s holidays memorable, they are awarded the Super Guide status on the tourHQ platform.
(2) How can one become a Super Guide?
In order to become a Super Guide, a guide must meet the performance targets set by tourHQ which may vary or change from time to time. Upon meeting the performance targets, a guide is automatically rewarded the Super Guide status.
(3) Are there any eligibility criteria for Super Guides?
All guides and tour operators on the tourHQ platform are eligible to become Super Guides, and can receive the status upon meeting the targets specified on their profile dashboard.
(4) What are the targets to becoming a Super Guide?
The exact targets may vary depending on a number of reasons such as location, season, etc; the targets may also be revised from time to time. The exact targets can be found on the dashboard to track one’s own personalised Super Guide status. These may include the following: (i) Trips Reviewed- Receiving reviews from clients on services provided (ii) Overall Rating- Maintaining the overall rating (iii) Profile completed- Maintaining the quality of the profile (iv) Trips completed- Completing a specified number of trips (v) Trips cancelled- Ensuring no trips are cancelled (vi) Invitation response- Ensuring a high response rate to invitations received
(5) Is there an equivalent of Super Guides for tour operators?
Tour operators are also equally eligible for the Super Guide status as other guides. There is no separate programme from the Super Guide programme for tour operators. A tour operator can receive the recognition of being a Super Guide by meeting the targets on their profile’s dashboard.
(6) How can one retain the Super Guide status?
In order to retain the Super Guide status, one must consistently meet the (updated) performance targets displayed on their profile’s dashboard in every quarter. The Super Guide medallion is bestowed immediately on meeting the performance targets, for the present quarter and the next quarter. To retain the status in the next quarter, one must meet the targets in the present quarter.
(7) How would one know if they are a Super Guide?
A Super Guide will have their Super Guide medallion displayed on their profile page so that travellers can see it. The status can also be viewed on the progress page.
(8) How does one lose their Super Guide Status?
In case one fails to meet any of the targets in the present quarter, they lose their Super Guide status in the next quarter. However, on cancelling any trip beyond allowed threshold number, a Super Guide will lose their status immediately for the present quarter, and will also thereby fail to qualify as a Super Guide in the next quarter. It is possible that cancelling even a single trip may cause a guide or tour operator to lose the status.
(9) What are the advantages that a Super Guide receives?
The display of the Super Guide medallion on the guide’s profile demonstrates to potential clients, the verdict of past clients that they have enjoyed and valued the Super Guide's services. This serves as further endorsement and confidence in the super guide’s abilities to deliver excellent services.
(10) Why should a traveller prefer a Super Guide?
Travellers often have confidence in guides who have proven their consistency and have previously satisfied customers with their services. Guides who meet certain performance targets are automatically awarded the Super Guide status. While tourHQ does not endorse or guarantee the quality of services of a Super Guide, reviews from past clients serve as a testament to their abilities!
(11) Does it cost more to book the services of a Super Guide?
The cost of services of a guide does not have any relation with their Super Guide status.